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Multi-rep coordination

One hive. Many reps. No collisions.

Cadence Hive coordinates outbound sequences across every SDR and AE on your team, so the same account never gets touched twice, escalation rules fire automatically, and a single shared playbook keeps everyone aligned.

Account-level lock Auto escalation rules Shared playbook
1
Account-level lock
per active sequence
3x
Faster handoff
between rep tiers
0
Double-touches
on shared accounts
9
Routing signals
configurable per playbook
The collision problem

Two reps. One prospect. A bad week.

When five or more SDRs and AEs run outbound on shared accounts, sequences overlap, signals collide, and the same buyer ends up with three cold emails from three reps in the same inbox. The hive ends that.

What you have today

Three SDRs working the same account list. The CRM says "do not contact" but the sequencer doesn't read that field. Two reps email the same buyer in the same week. A third leaves a voicemail. The AE gets the reply and has no idea who said what.

// Symptoms

What the hive does

One sequence per account at any moment. A live registry of who is touching whom, on what channel, on what step. New sequences that would collide get paused, rerouted, or queued behind the active rep. Replies route back to whoever owns the touch.

// Resolution
Inside the hive

Three modules. One coordinated motion.

Cadence Hive is a software platform, not a service. It plugs into the sequencer, CRM, and dialer your team already uses, then layers in routing, suppression, and a shared playbook engine on top.

// 01 ROUTING

Routing

Rules-based logic that decides who gets which account, which buyer, and which sequence variant, fired off triggers from CRM, intent data, or title match.

  • Title and seniority routing
  • Territory and book ownership
  • Reply triage to rep on duty
// 02 SUPPRESSION

Suppression

An account-level lock that blocks any second sequence on a contact who is already in play. Cooldown windows, do-not-contact lists, and opt-out flags propagate to every rep in real time.

  • Account-level active-touch lock
  • Cooldown windows per stage
  • CRM opt-out sync, both ways
// 03 SHARED PLAYBOOK

Shared playbook

When one rep finds a subject line that lifts replies, it auto-suggests as a variant for the rest of the team. A single editable source of truth for openers, snippets, and objection responses.

  • Variant winners broadcast to team
  • Versioned snippets and openers
  • Objection library with usage counts
Live coordination view

One screen. Every touch on every account.

The coordination console shows which account is being worked, by whom, on which step, with which channel. Sales ops sees collisions before they happen and reroutes with a click.

Workspace · NorthSide Outbound · Active hive · 14 reps
VIEW: ACCOUNTS SYNC LIVE
In sequence 128
Argora Labs
Maya R. · Step 04 · email
Brightford Co.
Devin K. · Step 02 · LI
Velora Health
Jordan L. · Step 06 · call
Northwind Data
Owen T. · Step 01 · email
Replied 31
Helmpoint Inc.
Maya R. · positive
Drakefield IO
Devin K. · question
Polaris Civic
Jordan L. · objection
Collisions blocked 7
Castway Group
paused · Owen on step 03
Quill & Page
rerouted · cooldown 11d
Marlin Heights
queued · AE active
Handed off 12
Argora Labs
to AE Priya · accepted
Helmpoint Inc.
to AE Maya · accepted
Velora Health
to AE Priya · pending
14 REPS / 178 ACTIVE ACCOUNTS / 7 COLLISIONS RESOLVED SYNC LIVE
What's in the platform

Configure the hive to your motion.

Three engagement shapes for sales ops teams running shared-account outbound. Pick the one that matches how your reps work, then layer rules on top.

Core

Hive Core

For sales ops standing up coordination for the first time.
  • Account-level active-touch lock
  • CRM-synced suppression list
  • Live coordination console
  • Three rule templates included
Enterprise

Hive Conductor

For ops leaders running multiple pods on shared TAM.
  • Everything in Hive Coordinate
  • Pod-level book splits and overlap audit
  • Playbook auto-promote variants
  • Custom signal integrations
  • Audit trail and exec dashboards
Sample wins

What the hive looks like in flight.

Two anonymized rollouts from teams that moved their outbound onto Cadence Hive. Codenames in place of company names, real metrics.

// PROJECT AMBERWING

Mid-market SaaS, 11 reps on one TAM

Three SDR pods working a shared list of 4,800 accounts. Before the hive, reps were emailing the same buyer through different sequencers, two of them often in the same business day. After rollout, every account is locked to one active sequence, with AE handoff baked in.

214
Collisions avoided
in first rollout cycle
+31%
Reply lift on
shared accounts
86%
AE handoff
acceptance rate
// PROJECT GOLDEN COMB

Cybersecurity, 6 SDRs and 4 AEs

An ops lead inherited a setup where SDRs and AEs both ran outbound on the same enterprise list, with no rule for who owned what title. The hive's routing module mapped VP+ to AEs, manager-level to SDRs, and reply triage to whoever was on duty.

147
Double-touches
blocked at source
+24%
Reply lift after
variant promotion
92%
AE handoff
acceptance rate
Coordinate the hive

One hive. Many reps. No collisions.

Tell us how your team is set up: pod count, sequencer, CRM, and where the collisions hurt most. We'll send back a wiring plan for how Cadence Hive layers in.